Cancellation Policy

At Orchidlane, operated by Aurorix IT Services Private Limited, we are dedicated to making your shopping experience easy and stress-free. Throughout this policy, “we,” “us,” and “our” refer to Aurorix IT Services Private Limited, while “you,” “your,” and “user” refer to you, our valued customer. We understand that sometimes you may change your mind, so here’s how our cancellation process works.
 

Cancelling Orders Before Shipment

You can cancel your order within 24 hours of placing it or before it has been shipped, whichever comes first. To request a cancellation, please get in touch with our team via email as soon as possible.

If your order qualifies for cancellation, we will process a full refund to your original payment method within 5 to 7 business days.
 

Orders That Have Been Shipped

Once your order has left our warehouse, cancellation is no longer possible. However, after you receive your package, you may initiate a return according to our Return & Refund Policy.
 

Changing Orders or Addresses

At this time, we do not support changes to order items or delivery addresses once the order is placed. If you need to make any changes, you will need to cancel the current order (if eligible) and place a new one.
 

How to Contact Us for Cancellation

For any cancellation requests, please reach out to our support team at:

aurorixitservicespvtltd@gmail.com

Thank you for your understanding and continued trust. If you have any questions, we’re always here to help.