Privacy Policy

1. Introduction

At Aurorix IT Services Private Limited referred to as "we," "our," or "us", who operate Orchidlane, we regard your privacy as a key responsibility. Your trust is extremely important to us and we are committed to protecting your personal information.

This Privacy Policy outlines how we collect, use, and protect your information when you interact with our website. We aim to provide transparency so that you feel confident using our platform.

By continuing to use our services, you acknowledge that you understand and agree to the practices explained in this policy. We recommend reviewing this document carefully so that you are aware of how your data is handled.
 

2. Information We Collect

When you interact with our website, we may collect basic details such as your name, email ID, mobile number, and address to help us deliver a smooth experience.

Additionally, technical data like your browser type, time spent on pages, and device type may be gathered to enhance your browsing experience and improve website functionality.

All the information collected is purpose-specific. We do not collect unnecessary data or sensitive information beyond what is essential for delivering services effectively.
 

3. How We Use Your Information

We use your data to provide you with a seamless experience across our platform. This includes account-related actions, processing your activity, and communicating essential updates.

Understanding how our users interact with the website allows us to make continuous improvements in terms of design, speed, and usability.

All usage of your information is aligned with legal obligations and with a commitment to transparency. Your data is never misused or passed to unrelated entities.
 

4. Sharing Your Information

Your information is shared only with trusted service partners who assist us in processing your orders or maintaining the website. These partners follow strict privacy protocols.

We never disclose your data to unknown or unauthorized third parties. Any sharing is strictly limited to what is required for business operations.

Your confidentiality is respected at all times. All data access is carefully controlled and compliant with privacy standards applicable within India.
 

5. Cookies and Tracking Technologies

To improve your browsing experience, our website may store data that helps us remember your preferences and enhance performance across various devices.

These technologies also allow us to analyze general user behavior on our website so that we can improve the layout and content for better accessibility and faster navigation.

You can adjust your device settings to control or restrict the use of these tools. Your choice is always respected, and our website remains usable without mandatory acceptance.
 

6. Data Storage and Security

We store your data using secure systems that follow industry-recommended protection methods. Regular updates and maintenance help us prevent unauthorized access.

Our internal teams are trained to follow strict data protection practices. Monitoring and auditing are carried out to maintain the safety and confidentiality of stored information.

We take your security seriously. Every step is taken to ensure that your information is guarded from potential threats while enabling smooth service.
 

7. Data Retention Period

We retain your personal information only for the period required to fulfill the purposes outlined in this privacy policy. Typically, your data is stored for a period ranging from 8 to 12 months from the date of your last interaction with us.

This duration helps us provide better support, improve your future experiences, and comply with any legal or operational obligations. After this retention period, your information is securely removed from our systems unless a longer period is required by applicable law.

You can also request removal of your data at any time, and we will review and process the request in accordance with our internal guidelines. Your privacy remains our responsibility throughout the lifecycle of your data.
 

8. Your Rights and Choices

You have the right to review, modify, or request removal of your personal information stored with us. We provide an easy process for submitting such requests.

If you prefer not to receive communications from us, you may opt out using the available options. Your preferences are always given top priority.

We are dedicated to transparency and fairness. If you have questions about how your data is used, we are here to guide you with clarity and respect.
 

9. Children’s Privacy

Access to this website is limited to users who are 18 years of age or older. We do not knowingly collect or store any data related to individuals below this age.

If we learn that information has been submitted by someone under 18, we will remove it from our systems immediately. We also encourage parental supervision for young users online.

By using our platform, you confirm that you are of eligible age and are fully responsible for your interactions on the website.
 

10. Contact Us

At Aurorix IT Services Private Limited, your satisfaction is important to us. Whether you have a question about our collections, your account, or anything related to your experience on Orchidlane, we are always here to help.

You can reach out to us through the details mentioned below during our working hours. We aim to provide quick and helpful responses that support your needs effectively.

Please make sure to include your full name, contact number, and a brief message so we can assist you in the best possible way. Your feedback and inquiries are always welcome.

Email: aurorixitservicespvtltd@gmail.com