Shipping and Delivery Policy

At Orchidlane, managed by Aurorix IT Services Private Limited, we prioritize making your shopping journey smooth and worry-free. Throughout this policy, “we,” “us,” and “our” refer to Aurorix IT Services Private Limited, while “you,” “your,” and “user” mean our valued customers. By placing an order on our platform, you agree to the terms outlined here regarding shipping and delivery.
 

Shipping Areas

We deliver to all pin codes within India. At this time, we do not support shipping to locations outside of India.
 

Order Processing

Once your order is confirmed, we typically process it within 1 to 2 business days, excluding weekends and public holidays. After processing, you’ll receive a confirmation email with the details of your order.
 

Delivery Timeframe

Our usual delivery window ranges from 3 to 8 business days. We strive to get your favorite fashion items to you as quickly as possible while maintaining quality and care.
 

Unsuccessful Deliveries

If delivery cannot be completed due to an incorrect address, the recipient not being available, or refusal to accept the package, the order will be returned to our warehouse. You can request a re-delivery at your convenience.
 

Damaged or Missing Orders

If your package arrives damaged, please reach out to us within 48 hours of delivery, along with photos showing the damage. For orders lost during transit, we will work with the courier partner to verify and will either replace the item or issue a refund.
 

Contact Information

For any questions or concerns about your shipping or delivery, please contact us at: aurorixitservicespvtltd@gmail.com

Thank you for choosing to shop with us. We’re committed to making sure your delivery experience is as smooth and enjoyable as possible.